Necla TUNAY / THE EFFECTS OF EMPOWERMENT ON EMPLOYEES’ JOB SATISFACTION: AN ANALYSIS OF THE TURKISH INSURANCE SECTOR

Abstract

Employee empowerment enhances job satisfaction and contributes to organizational success. Therefore, its importance in the business world is increasing, and its applications in companies are becoming widespread. Companies operating in the finance sector have also been affected by this trend. However, the number of studies on empowerment, especially in insurance companies, is quite limited. This study aims to analyze the effects of empowerment on employee satisfaction in insurance companies. The hypot hesis on which the study is based is that empowerment will positively affect employees’ satisfaction levels. In this context, a random sample was taken from employees of in surance companies operating in Turkey, and a survey was administered to the sample. Statistical analyses applied to the data collected as a result of the survey revealed that our hypothesis is valid. Employee satisfaction and job satisfaction increase in insurance companies that empower their employees. Thus, both individual and organizational performance increase.

Keywords

Insurance, empowerment, job satisfaction, analysis of variance, hypothesis tests, regression.

JEL Classification

C12, G22, M51.

How to cite this article: Tunay, N. (2025). The Effects of Empowerment on Employees’ Job Satisfaction: An Analysis of the Turkish Insurance Sector. International Journal of Insurance and Finance, 5(1), 11-27. https://doi.org/10.52898/ijif.2025.2